Privacy Policy

1. Who We Are

Vivek Expert (“we”, “us”, or “our”) is a digital agency based in Dubai, United Arab Emirates, providing website design, web development, mobile app development, and digital marketing services. Our website is vivek.expert. For any privacy-related queries, contact us at talk@vivek.expert.

2. Information We Collect

We collect the following types of personal information:

• Contact information — name, email address, phone number, and company name submitted via contact forms or enquiry emails.
• Project information — details about your business and project requirements that you share with us during consultations or discovery calls.
• Usage data — IP address, browser type, pages visited, time spent on pages, and referral source, collected automatically when you visit our website.
• Cookie data — preferences and session information stored via cookies. See our Cookie Policy for details.
• Payment information — billing details processed securely through our payment providers. We do not store full card details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and provide quotes for our services
• Deliver and manage services you have engaged us for
• Send project updates, invoices, and account communications
• Improve our website and service offering based on usage patterns
• Send marketing communications where you have given consent (you may unsubscribe at any time)
• Comply with legal obligations under UAE law

4. Legal Basis for Processing

We process your data on the following legal bases: (a) your consent, where explicitly given; (b) the performance of a contract, where processing is necessary to deliver services you have requested; (c) our legitimate business interests, such as improving our services and communicating with prospective clients; and (d) compliance with legal obligations applicable in the UAE.

5. Data Sharing

We do not sell your personal data. We may share data with the following parties only as necessary:

• Service providers — hosting providers, analytics platforms (e.g. Google Analytics), email platforms, and payment processors that process data on our behalf under strict confidentiality agreements.
• Professional advisors — lawyers and accountants where required by law or for business operations.
• Legal authorities — where required to comply with a legal obligation, court order, or government request in the UAE.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected. Client project data is retained for a minimum of 5 years for accounting and legal purposes. Marketing contact data is retained until you unsubscribe or request deletion. Usage and analytics data is retained for up to 26 months.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention obligations)
• Withdraw consent for marketing communications at any time
• Object to processing based on legitimate interests

To exercise any of these rights, email us at talk@vivek.expert.

8. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at talk@vivek.expert or call +971 55 830 0695.